Privacy Policy

1. Introduction
Three Falcons Properties ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services across our offices in Dubai (UAE), London (United Kingdom), and Delhi (India). Please read this policy carefully. If you do not agree with its terms, please do not access our services.

2. Information We Collect
We may collect the following categories of personal information:
Personal Identification Information: Full name, email address, telephone number, postal address, nationality, and date of birth where required for property transactions.
Financial Information: Budget range, investment preferences, proof of funds documentation, and banking details where necessary to facilitate property purchases.
Usage Data: IP address, browser type, pages visited, time spent on our website, and referring URLs, collected automatically through cookies and similar technologies.
Communication Data: Records of correspondence, enquiry forms, consultation notes, and preferences shared during our advisory process.

3. How We Use Your Information
We use the information we collect for the following purposes: to respond to your enquiries and provide our property advisory and management services; to match you with suitable properties across our three markets; to comply with legal and regulatory obligations in the UAE, UK, and India; to send relevant market updates, reports, and property alerts where you have given consent; to improve our website, services, and client experience; and to protect the security and integrity of our business.

4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract or pre-contractual steps at your request; compliance with legal obligations applicable in the jurisdictions in which we operate; our legitimate interests in providing high-quality property advisory services; and your explicit consent, where obtained.

5. Data Sharing & Disclosure
We do not sell your personal data. We may share your information with trusted third parties only where necessary, including: legal advisors, notaries, and conveyancing firms involved in property transactions; regulatory authorities in Dubai (RERA), the UK (ICO), and India (MahaRERA or applicable authority) where required by law; technology and platform service providers who support our operations under strict confidentiality agreements; and professional partners such as mortgage brokers, interior designers, or relocation specialists, with your prior consent.

6. International Data Transfers
As a firm operating across three jurisdictions, your data may be transferred between our offices in Dubai, London, and Delhi. We ensure that all such transfers are subject to appropriate safeguards in accordance with applicable data protection laws, including the UK GDPR, UAE Federal Law No. 45 of 2021 on Personal Data Protection, and India's Digital Personal Data Protection Act 2023.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client records related to property transactions are typically retained for a minimum of seven years in accordance with applicable legal and regulatory requirements.

8. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data where it is no longer necessary; object to or restrict certain types of processing; withdraw consent at any time where processing is based on consent; and lodge a complaint with the relevant data protection authority in your jurisdiction.

9. Cookies
Our website uses cookies to enhance your browsing experience. You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. A detailed Cookie Policy is available on our website.

10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review this policy periodically.